Privacy  Notice

Enlighten Holistic Health is the trading name of Enlighten Leadership Development – a business which I, Heather Porteous, run as a sole trader. I provide personal counselling, coaching, Reiki and training to private clients.

I am on the Information Commissioner’s Office’s register, Reference Number: A8693416. The ICO has been set up to uphold information rights.

This privacy policy will explain how I use the personal data I collect from you when you use my services.

What data I collect, how I collect it, how I use it and how I store it

Prospective clients may send me an initial contact email with whatever they choose to share. This will be deleted, along with any further email communication, if you decide not to book a consultation with me.  If you decide to become my client, then any email communication between us will be copied and pasted into my client database for reference purposes only, and any information that I consider to be specifically relevant to the therapeutic consultation itself will be printed out and added to your client folder.  No email communication between us is kept in any other format.

Prospective clients may ring me and share personal information during our initial conversation. In this instance I will take some handwritten notes for reference purposes, which I will then either destroy immediately if you choose not to make an appointment with me, or will add to your client folder along with any further professional notes taken during your therapy sessions.

When an appointment is arranged, I will ask for contact details, which are entered in my client database.  Any information held about you on my database will be kept entirely confidential and will only be used for communication purposes or in an emergency.

During therapy sessions, with your express permission, I will take handwritten notes on what is discussed, having explained to you first my professional reasons for requesting this.  Client notes are kept secure and are only used during therapy sessions with the specific client to whom they refer. They are never entered into my electronic database but are stored separately. All handwritten client information is kept separate and secure from any identifying database information.

No information I hold, in whatever format, about any client is ever shared with third parties, for any reason, unless I am required to do so by law or by my professional duty and obligation.

Lawful basis for processing personal data

I ask clients for consent to hold their personal data on file both for the specific purpose of the therapeutic relationship, and also because of my legal and moral obligation to protect clients or others who may be, in my professional opinion, at risk of some kind of serious harm.

Your data protection rights

All users of any service have the right to access data, rectify errors, delete any part of it, restrict or object to the processing of it or request its transfer to any other organisation.  If you wish to exercise any of these rights, I will comply fully with the European data protection guidelines and with the guidelines of the Complementary and Natural Healthcare Council (CNHC) and the Federation of Holistic Therapists (FHT).

Accountability

This data protection notice is available on my website and is given to each client at the start of the therapeutic relationship.

Use of cookies

I do not use cookies on my websites.

When you can expect communication from me

I may use the contact details you have provided to contact you for any of the following reasons:

In reply to a query from you about your appointment or training course
If I need to inform you of any significant changes to, or problems with, your appointment or training course. (eg if a session or course has to be cancelled or rescheduled)
To send you information I have promised you
To keep you updated with information about training courses, if you have given me permission to do so.

If you have a complaint

If you have a complaint about any aspect of the service I provide, please contact me directly either by phone or by email and I will attend to it.

As a consumer, if you are unhappy with the way any company is using your data, you also have a right to complain to the Information Commissioners Office (ICO).